What Is Child Care Resource & Referral?
The Child Care Resource & Referral program is designed to provide assistance to new and existing child care providers by:
- entering subsidy billing for child care providers into the FACTS system for payment
- providing professional development and technical assistance to providers through group training, on-site technical assistance and the operation of the Traveling Resource and Information Library System (TRAILS)
- providing individualized behavior management/support to providers and families for specific children experiencing behavioral challenges that interfere with their ability to participate in child care
- providing an annual grant (as funding allows) for family and facility child care providers to help meet health and safety requirements and improve the quality of care
- providing expertise to promote continuous quality improvement
- providing assistance in enrolling in and advancing through the WV Tiered Reimbursement System
- providing assistance in maintaining a higher quality child care setting and higher rating
- providing assistance in navigating the WV CARES system and required paperwork for those wishing to become child care providers
- providing child care resource and referral services
What are the requirements to become a child care provider?
Potential child care providers must:
- be 18 years of age or older
- be fingerprinted and have no serious criminal history
- have a physical exam
- meet the regulations set forth by the WV DHHR
- complete the required amount of training set forth by the WV DHHR
- must be able to read and write and understand the rules, agreements, payment forms and paperwork involved in the program Process:
- WV CARES
- Fingerprinting of all adults in the household who are 18 years of age or older
- Background check
- WV STARS registration
- Must have a WV STARS number in order to track training hours
- Complete the pre-service training
- Self-paced training consisting of ten modules
- Attend provider orientation to:
- Begin the registration process
- Complete required forms
- Learn about educational opportunities and other valuable resources
- Complete the payment form process training
- Once approved by the WV DHHR, you must contact the local MountainHeart office to complete the payment form process training
If assistance is needed with this process, please contact the Provider Support Specialist at 304-425-3669.
HOW CAN A CHILD/FAMILY GET HELP?
Contact your local MountainHeart office for details on the qualifications for assistance with Child Care and details on how to apply. If you are a resident in a county that isn’t served by MountainHeart, please visit https://dhhr.wv.gov/bcf/ece/Documents/R%26R%20Map%20April%202023.pdf for a list of Resource & Referral agencies and the counties they serve.
WHO TO CONTACT?
Serving
Berkeley, Jefferson & Morgan Counties
MountainHeart Community Services, Inc.
321A Lutz Avenue
Martinsburg, WV 25404
Phone: 304-262-1584
Fax: 304-262-8919
Toll Free: 1-888-915-7653
Serving
Grant, Mineral, Hampshire, Hardy, Pendleton & Tucker Counties
MountainHeart Community Services, Inc.
P.O. Box 728
836 Lunice Creek HWY
Petersburg, WV 26847
Phone: 304-257-9375
Fax: 304-257-9380
Toll Free: 1-877-211-5437
Serving
Randolph, Lewis, Preston & Upshur Counties
MountainHeart Community Services, Inc.
1200 Harrison Avenue
Suite 400
Elkins, WV 26241
Professional Development Suite
Suite 146
WV Birth To Three Suite
Suite 220
Phone: 304-637-2840
Fax: 304-637-2845
Toll Free: 1-877-862-3103
Serving
Taylor & Barbour Counties
MountainHeart Community Services, Inc.
956 Yates Ave
PO Box 32
Grafton, WV 26354
Phone: 304-265-0142
Fax: 304-265-2877
Toll Free: 1-877-811-5437
Serving
Wyoming, McDowell, Mingo & Logan Counties
MountainHeart Community Services, Inc.
33 MountainHeart Lane
Matheny, WV 24860
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P.O. Box 1509
Oceana, West Virginia 24870
Phone: 304-682-8271
Fax: 304-682-8274
Toll Free: 1-800-834-7082
Serving
Raleigh & Fayette Counties
MountainHeart Community Services, Inc.
228 Ragland Road
P.O. Box 966
Beckley, WV 25801
Phone: 304-253-7654
Fax: 304-253-7690
Toll Free: 1-888-799-9217
MountainHeart Community Services, Inc.
Professional Development Team
300 North Kanawha Street, Suite 100
Beckley, WV 25801
Phone: 681-238-6448
Fax: 681-238-6451
Serving
Mercer County
MountainHeart Community Services, Inc.
1411 N. Walker Street
Princeton, WV 24740
Phone: 304-425-3669
Fax: 304-425-2301
Toll Free: 1-800-738-8531
Serving
Greenbrier, Pocahontas, Summers & Monroe Counties
MountainHeart Community Services, Inc.
248 Red Oaks Shopping Center
Ronceverte, WV 24970
P.O. Box 1610
Lewisburg, WV 24901
Phone: 304-647-3800
Fax: 304-647-3004
Toll Free: 1-855-843-0720
Serving
Nicholas, Braxton & Webster Counties
MountainHeart Community Services, Inc.
1020 Broad Street
Summersville, WV 26651
Phone: 304-872-9200
Fax: 304-872-9205
Toll Free: 1-866-598-4452
Margaret Younce
Program Director
Child Care Resource & Referral Region 6
Region 6 serves the following Southern counties: Braxton, Fayette, Greenbrier, McDowell, Mercer, Monroe, Nicholas, Pocahontas, Raleigh, Summers, Webster & Wyoming counties.
Beckley Office
MountainHeart Community Services, Inc.
Serving Raleigh & Fayette Counties
228 Ragland Road
P.O. Box 966
Beckley, WV 25801
Contact
Need additional assistance? Please contact us:
Phone: 304-253-7654
Fax: 304-253-7690
Toll Free: 1-888-799-9217
Hours
We are open Monday to Friday, from 8:30 am to 4:30 pm.
Outreach information
Fayette County Department of Human Services
1400 Virginia Street
Oak Hill, WV 25901
Phone: 304-465-9613
Wednesday
from 9:00 a.m. to 3:00 p.m.
Beckley-Kanawha Office
MountainHeart Community Services, Inc. – Professional Development Team
Serving Braxton, Fayette, Greenbrier, McDowell, Mercer, Monroe, Nicholas, Pocahontas, Raleigh, Summers, Webster & Wyoming counties.
300 North Kanawha Street
Suite 100
Beckley, WV 25801
Contact
Need additional assistance? Please contact us:
Phone: 681-238-6448
Fax: 681-238-6451
Toll Free: 1-888-799-9217
Hours
We are open Monday to Friday, from 8:30 am to 4:30 pm.
Lewisburg Office
Child Care Resource & Referral
Serving Greenbrier, Pocahontas, Summers & Monroe Counties
248 Red Oaks Shopping Center
Ronceverte, WV 24970
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P.O. Box 1610
Lewisburg, WV 24901
Contact
Need additional assistance? Please contact us:
Phone: 304-647-3800
Fax: 304-647-3004
Toll Free: 1-855-843-0720
Hours
We are open Monday to Friday, from 8:30 am to 4:30 pm.
Outreach information
Monroe County Department of Human Services
P.O. Box 678
Union, WV 24983
Phone: 304-772-3013
Every Thursday except for the first Thursday of the month from 10:00 a.m. to 2:00 p.m.
Pocahontas County Department of Human Services
#2 Edray Business Park
Marlinton, WV 25954
Phone: 304-799-2540
Every Wednesday except for the first Wednesday of the month from 10:00 a.m. to 2:00 p.m.
Summers County Department of Human Services
320 Summers St. Suite A
Hinton, WV 25954
Phone: 304-466-2807
Every Tuesday except for the first Tuesday of the month from 10:00 a.m. to 2:00 p.m.
Matheny Office
MountainHeart Child Care Resource & Referral
Serving Wyoming and McDowell Counties
33 MountainHeart Lane
Matheny, WV 24860
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P.O. Box 1509
Oceana, West Virginia 24870
Contact
Need additional assistance? Please contact us:
Phone: 304-682-8271
Fax: 304-682-8274
Toll Free: 1-800-834-7082
Hours
We are open Monday to Friday, from 8:30 am to 4:30 pm.
Outreach information
McDowell County Department of Human Services
840 Virginia Ave.
Welch, WV 24801
Phone: 304-436-8302
Wednesday from 10:00 a.m. to 3:30 p.m.
Princeton Office
Child Care Resource & Referral
Serving Mercer County
1411 N. Walker Street
Princeton, WV 24740
Contact
Need additional assistance? Please contact us:
Phone: 304-425-3669
Fax: 304-425-2301
Toll Free: 1-800-738-8531
Hours
We are open Monday to Friday, from 8:30 am to 4:30 pm.
Outreach information
No Outreach Sites
Summersville Office
MountainHeart Child Care Resource & Referral
Serving Nicholas, Braxton & Webster Counties
1020 Broad Street
Summersville, WV 26651
Contact
Need additional assistance? Please contact us:
Phone: 304-872-9200
Fax: 304-872-9205
Toll Free: 1-866-598-4452
Hours
We are open Monday to Friday, from 8:30 am to 4:30 pm.
Outreach information
Braxton County Department of Human Services
3708 Sutton Lane
Sutton, WV 26601
304-765-7344
Wednesdays from 10:00 a.m. to 3:00 p.m.
Webster County Department of Human Services
110 N. Main Street
Suite 201
Webster Springs, WV 26288
304-847-2861
Thursdays from 10:00 a.m. to 3:00 p.m.
