What Is Child Care Resource & Referral?
The Child Care Resource & Referral program is designed to provide assistance to new and existing child care providers by:
- entering subsidy billing for child care providers into the FACTS system for payment
- providing professional development and technical assistance to providers through group training, on-site technical assistance and the operation of the Traveling Resource and Information Library System (TRAILS)
- providing individualized behavior management/support to providers and families for specific children experiencing behavioral challenges that interfere with their ability to participate in child care
- providing an annual grant (as funding allows) for family and facility child care providers to help meet health and safety requirements and improve the quality of care
- providing expertise to promote continuous quality improvement
- providing assistance in enrolling in and advancing though the WV Tiered Reimbursement System
- providing assistance in maintaining a higher quality child care setting and higher rating
- providing assistance in navigating the WV CARES system and required paperwork for those wishing to become child care providers
- providing child care resource and referral services
What are the requirements to become a child care provider?
Potential child care providers must:
- be 18 years of age or older
- be fingerprinted and have no serious criminal history
- have a physical exam
- meet the regulations set forth by the WV DHHR
- complete the required amount of training set forth by the WV DHHR
- must be able to read and write and understand the rules, agreements, payment forms and paperwork involved in the program Process:
- WV CARES
- Fingerprinting of all adults in the household who are 18 years of age or older
- Background check
- WV STARS registration
- Must have a WV STARS number in order to track training hours
- Complete the pre-service training
- Self-paced training consisting of ten modules
- Attend provider orientation to:
- Begin the registration process
- Complete required forms
- Learn about educational opportunities and other valuable resources
- Complete the payment form process training
- Once approved by the WV DHHR, you must contact the local MountainHeart office to complete the payment form process training
If assistance is needed with this process, please contact the Provider Support Specialist at 304-637-2840.
HOW CAN A CHILD/FAMILY GET HELP?
Contact your local MountainHeart office for details on the qualifications for assistance with Child Care and details on how to apply. If you are a resident in a county that isn’t served by MountainHeart, please visit https://dhhr.wv.gov/bcf/ece/Documents/R%26R%20Map%20April%202023.pdf for a list of Resource & Referral agencies and the counties they serve.
WHO TO CONTACT?
Serving
Berkeley, Jefferson & Morgan Counties
MountainHeart Community Services, Inc.
321A Lutz Avenue
Martinsburg, WV 25404
Phone: 304-262-1584
Fax: 304-262-8919
Toll Free: 1-888-915-7653
Serving
Grant, Mineral, Hampshire, Hardy, Pendleton & Tucker Counties
MountainHeart Community Services, Inc.
P.O. Box 728
836 Lunice Creek HWY
Petersburg, WV 26847
Phone: 304-257-9375
Fax: 304-257-9380
Toll Free: 1-877-211-5437
Serving
Randolph, Lewis, Preston & Upshur Counties
MountainHeart Community Services, Inc.
1200 Harrison Avenue
Suite 400
Elkins, WV 26241
Professional Development Suite
Suite 146
WV Birth To Three Suite
Suite 220
Phone: 304-637-2840
Fax: 304-637-2845
Toll Free: 1-877-862-3103
Serving
Taylor & Barbour Counties
MountainHeart Community Services, Inc.
956 Yates Ave
PO Box 32
Grafton, WV 26354
Phone: 304-265-0142
Fax: 304-265-2877
Toll Free: 1-877-811-5437
Serving
Wyoming, McDowell, Mingo & Logan Counties
MountainHeart Community Services, Inc.
33 MountainHeart Lane
Matheny, WV 24860
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P.O. Box 1509
Oceana, West Virginia 24870
Phone: 304-682-8271
Fax: 304-682-8274
Toll Free: 1-800-834-7082
Serving
Raleigh & Fayette Counties
MountainHeart Community Services, Inc.
228 Ragland Road
P.O. Box 966
Beckley, WV 25801
Phone: 304-253-7654
Fax: 304-253-7690
Toll Free: 1-888-799-9217
MountainHeart Community Services, Inc.
Professional Development Team
300 North Kanawha Street, Suite 100
Beckley, WV 25801
Phone: 681-238-6448
Fax: 681-238-6451
Serving
Mercer County
MountainHeart Community Services, Inc.
1411 N. Walker Street
Princeton, WV 24740
Phone: 304-425-3669
Fax: 304-425-2301
Toll Free: 1-800-738-8531
Serving
Greenbrier, Pocahontas, Summers & Monroe Counties
MountainHeart Community Services, Inc.
248 Red Oaks Shopping Center
Ronceverte, WV 24970
P.O. Box 1610
Lewisburg, WV 24901
Phone: 304-647-3800
Fax: 304-647-3004
Toll Free: 1-855-843-0720
Serving
Nicholas, Braxton & Webster Counties
MountainHeart Community Services, Inc.
1020 Broad Street
Summersville, WV 26651
Phone: 304-872-9200
Fax: 304-872-9205
Toll Free: 1-866-598-4452
Willetta Bolinger
Program Director
Child Care Resource & Referral Region 5
Region 5 serves the following Northern counties: Barbour, Berkeley, Grant, Hampshire, Hardy, Jefferson, Lewis, Mineral, Morgan, Pendleton, Preston, Randolph, Taylor, Tucker & Upshur counties.
Quick Links
Professional Development Schedule
Elkins Office
MountainHeart Community Services, Inc.
Serving Randolph, Lewis, Preston & Upshur Counties
1200 Harrison Avenue
Suite 400
Elkins, WV 26241
Contact
Need additional assistance? Please contact us:
Phone: 304-637-2840
Fax: 304-637-2845
Toll Free: 1-877-862-3103
Hours
We are open Monday to Friday, from 8:30 am to 4:30 pm.
Outreach information
Preston County
Department of Health and Human Resources
410 Kingston Road
P.O. Box 100
Kingwood, WV 26537
304-329-4340
2nd Wednesday of each month, 10:00 am – 1:00 pm
NOTE: Outreach has been canceled for Wednesday, 12/11/24 but a Case Manager will be onsite on Tuesday, 12/10/24
LEWIS COUNTY
DEPARTMENT OF HEALTH AND HUMAN RESOURCES
Rt. 3, Box 376 A
Buckhannon, WV 26201
304-473-4230
MountainHeart outreach schedule has been changed for the month
of November. A case manager will be available Thursday 11/14/2024 from 10a – 1p. We will resume our regular schedule (the 3rd Thursday of each month) in January 2025.
Resuming January 2025 – 3rd Thursday of each month, 10:00 am – 1:00 pm
Upshur County
Department of Health and Human Resources
Rt. 3, Box 376 A
Buckhannon, WV 26201
304-473-4230
MountainHeart outreach schedule has been changed for the months
of November and December. A case manager will be available Thursday
11/14/2024 and Thursday 12/19/2024 from 10a – 1p. We will resume our regular schedule (the 4th Thursday of each month) in January 2025.
Resuming January 2025 – 4th Thursday of each month, 10:00 am – 1:00 pm
Grafton Office
MountainHeart Community Services, Inc.
Serving Taylor & Barbour Counties
PO Box 32
956 Yates Avenue
Grafton, WV 26354
Contact
Need additional assistance? Please contact us:
Phone: 304-265-0142
Fax: 304-265-2877
Toll Free: 1-877-811-5437
Hours
We are open Monday to Friday, from 8:30 am to 4:30 pm.
Outreach information
Barbour County
Department of Health and Human Resources
49 Mattaliano Drive
Philippi, WV 26416
304-457-9030
Every 2nd and 4th Thursday of each month from 9:30 am to 12:30 pm beginning February 9, 2023
Martinsburg Office
MountainHeart Community Services, Inc.
Serving Berkeley, Jefferson & Morgan Counties
321A Lutz Avenue
Martinsburg, WV 25404
Contact
Need additional assistance? Please contact us:
Phone: 304-262-1584
Fax: 304-262-8919
Toll Free: 1-888-915-7653
Hours
We are open Monday to Friday, from 8:30 am to 4:30 pm.
Outreach information
Jefferson County
Department of Health and Human Resources
239 Willow Spring Drive
Charles Town, WV 25414
304-725-2600
By Appointment Only
(NOTE: No Outreach Visits Due to COVID-19 Pandemic)
Morgan County
Department of Health and Human Resources
62 Regal Court
Berkeley Springs, WV 25411
304-258-1350
By Appointment Only
(NOTE: No Outreach Visits Due to COVID-19 Pandemic)
Petersburg Office
MountainHeart Community Services, Inc.
Serving Grant, Mineral, Hampshire, Hardy, Pendleton & Tucker Counties
P.O. Box 728
836 Lunice Creek HWY
Petersburg, WV 26847
Contact
Need additional assistance? Please contact us:
Phone: 304-257-9375
Fax: 304-257-9380
Toll Free: 1-877-211-5437
Hours
We are open Monday to Friday, from 8:30 am to 4:30 pm.
Outreach information
Hampshire County
Department of Health and Human Resources
24954 Northwestern Pike
Romney WV 26757
304-822-6900
Please call the Petersburg office at 304-257-9375 or 877-211-5437 to schedule an Appointment
Hardy County
Department of Health and Health Resources
149 Robert C. Byrd Industrial Park
Moorefield, WV 26836
304-538-2391
Please call the Petersburg office at 304-257-9375 or 877-211-5437 to schedule an Appointment
Mineral County
Department of Health and Human Resources
18 Tornado Way
Keyser, WV 26726
304-788-4150
Every 2nd and 4th Wednesday of each month from 10:30 am to 2:30 pm
Pendleton County
Department of Health and Human Resources
Pendleton Business Center
100 Thorn Creek Road, Suite 200
Franklin, WV 26807
304-358-2305
Please call the Petersburg office at 304-257-9375 or 877-211-5437 to schedule an Appointment
Tucker County Department of Health and Human Resources
9346 Seneca Trail
Parsons, WV 26287
304-478-3212
Please call Elkins office at 304-637-2840 or 1-877-862-3103 to schedule an appointment
